As part of the QSSI family, DuraGuard recently received its National Lighting Bureau (NLB) Trusted Warranty Program Certification. This program awards certificates to lighting and lighting component companies that meet the NLB’s objective quality standards and practices for warranty administration.
The National Lighting Bureau’s audit reviews and assesses companies based on five criteria: formal warranty process, warranty language, length of business/warranty insurance, technical evaluation, and claims review evaluation. They stated “In demonstrating quality and reliability across these five categories, companies give industry stakeholders confidence in their manufacturers.”